Go-to-Market, Product Marketing, Presales

Krista Glantschnig

In more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. She has successfully designed and implemented learning focused initiatives and creative employee engagement programs across multiple sectors of technology.

Dec 14, 2022 | Articles, Customer Experience, Customer Service Training

Frontline workers in the driver’s seat

High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality,... more

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