How Headspace uses Litmos to help provide every person lifelong mental health support

Results with Litmos

With nearly 1,000 learners and 10 admins, a critical component of Headspace choosing Litmos was their goal to be HITRUST compliance certified. According to Wong, “our investment in Litmos played an important role in the accreditations we have today.”

As a mental healthcare provider, the security and privacy of Headspace’s members is paramount. Their Information Security team reviewed several courses across multiple platforms but none of them met the rigor and individual use of HIPAA security & privacy training. Through Litmos and the Litmos Content Authoring Tool (CAT), Headspace has created and automated its Privacy and Security awareness training program. The Litmos Assign workflows, Manager Access, and Escalations help Headspace employees maintain compliance. Each employee’s compliance has contributed to Headspace achieving HITRUST certification and SOC2 compliance for the past two years, reassuring customers and members that their data adheres to HIPAA standards.

When asked about his experience with the Litmos Content Authoring Tool (CAT) to build out the Security & Privacy training course at Headspace, Wong said, “When it comes to content authoring, Litmos’ CAT is user-friendly. Its interface is straightforward to maintain and revert changes. Autosave and event tracking make version management simple and efficient. I can edit and publish content within a few clicks. It’s simple!”

The goal of the Headspace security training is to recognize sensitive data at Headspace, helping employees understand their role in protecting private data, know how to report compliance issues, making them aware of general security practices that are specific to Headspace, and ultimately to build a culture of security awareness within the organization to reinforce that all employees are responsible for protecting sensitive information.

“Since rolling out our security course on Litmos, our employees have become more knowledgeable on security protocols and how to report concerns. We have seen at least a 50% increase in notifications related to phishing emails, smishing (SMS Phishing) alerts, and drastically increased engagement on the internal security Slack channel,” shares Wong.

In addition, Wong and his team feel that they have seen better compliance completion rates. Wong states he has seen an increase in completion rates, “mostly due to the ability to give each manager access to their team’s training information and enabling escalation features which automatically will notify managers if a user has not completed their assigned training.”

In addition to the LMS, Headspace also utilizes Litmos Training Content. As a Litmos content customer, Wong believes, “by utilizing Litmos’ pre-built content collections, we save an average of 40 hours per course. The pre-built content in areas such as Compliance, HR, and Diversity/Equity/Inclusion saves us from having to coordinate, prepare, record, and approve those trainings.”

Headspace also takes advantage of Litmos’s out-of-the-box integrations such as Okta for Single Sign On (SSO).

The Headspace Clinical Training department uses Litmos to host monthly training workshops so that clinicians can provide consistent care directly to Headspace members. In 2024 they plan to deep dive into the instructor led training (ILT) feature to further automate their program. ILT will bridge the gap between Zoom, to host live meetings, and Litmos to record training compliance.