FAQ for Litmos Customers
How do I add an additional user to create cases for my company in the Customer Portal?
If you have access to the Customer Portal, you can submit a request to our Customer Portal Access Team. Before submitting a request to have an additional user created, the user’s Litmos LMS access will need to be Account Owner or Administrator. If they are not currently one of these roles, please upgrade them before submitting a request:
- Log into the Customer Portal
- Click on your username in the upper-right-hand corner
- Click My Account
- Click Request New Customer Portal User, located in the middle of the page
- Enter the First Name, Last Name and Email Address of the person that needs to be added to your account.
Once this user has access, they can access the Knowledge Base Articles and create cases with our Support team.
How do I gain access to the Customer Portal if I don’t have a login, or my company no longer has a Customer Portal User available at the company?
If you are not on a Trial Account and are an Account Owner or Administrator in your LMS, please email portalaccess@litmos.com and provide the below information:
- Name:
- Company:
- Email address:
- Litmos domain (website url post login):
- Title:
- Phone Number:
Please note that access to the Customer Portal is limited to Account Owners and Administrators only. If you do not have this level of access, the request will not be processed.
We’ll take it from there!
How many Customer Portal users can I have?
You can have up to 4 active Customer Portal Users. If you require additional users to access the portal, we recommend that you create a Distribution List or Shared Mailbox (you may need to reach out to your IT department), and request that we create a Customer Portal user using the DL/Shared Mailbox details. If you are already at this threshold and require an account to be created, we can provide you with a list of current Customer Portal users and we can deactivate one to allow the creation to occur.
Where can I find the help documents for how to use Litmos?
Litmos help documents are located here: https://www.litmos.com/docs/litmos
How do I search for knowledge articles?
Knowledge articles will be accessible within the Customer Portal under Knowledge Articles.
How do I access Support?
Navigate to the Customer Portal and use the login credentials you were provided in email.
Will I be required to log into a Customer Portal to log a case, or can I send an email to an email address?
You will be required to log into the Litmos Customer Portal in order to submit a case and interact with our Support team.