How Mission Aviation Fellowship is creating learning communities and connecting people with Litmos solutions

Success with Litmos

“Litmos has given us the ability to train and track much more in an online way, whereas previously almost all of our training was done face-to-face,” notes Fyock.

MAF currently trains over 1,000 users, including internal and external learners for operations, management, engineering, flight training, HR, finance, IT, communications, and more. They also use Litmos for their organizational standard induction assigned to every user with access to a computer. The organization has also trained a few customers who needed to complete required security training for access to the MAF-owned airfield.

“Since implementing Litmos, we have much higher engagement, as proven by our numbers and the feedback I receive from users and team admins. We have seen 611 courses completed in the last 30 days. Regulations in aviation are becoming stricter every year; and countries who don’t really have civil aviation are now demanding more training be done because of external pressures. Litmos really helps us keep up with the demand,” boasts Fyock.

One area Litmos has really helped MAF thrive is compliance tracking through the integration with their proprietary app, Wingman. “Using the Litmos open API we are able to integrate with Wingman which allows us to know when a pilot has met their training requirements and is current to fly. We basically track the pilot’s license with an end date along with their medical approval, then our Wingman app looks into ‘elevate’ (our Litmos instance) to see if the pilot is ‘current’ to fly, which means the course says ‘complete and compliant’ for the pilot. When Wingman says they are ‘current’ then they can fly,” says Fyock.

The ability to create teams within Litmos and break people down based on what training they need, and also assign them to multiple teams, has also been an important feature for MAF as they currently have an impressive 200 teams. “While we only have 2 account admins, we have 190 team admins. The Roles and Permission features offered by Litmos allow our team admins the ability to assign and track training throughout their team and in turn, the whole organization. We have many teams based on various criteria, For example, one person could be in an induction team to get the learning path, the UK office team for anything related to their location, a department team, and we even have a team that separates those with email addresses and those without. It’s all about assigning the training to different groups. We even have our governance board that makes up a team,” states Fyock.

In addition to the LMS, MAF is also taking advantage of the Litmos Content collections. While they create much of their own content, they look to Litmos Content to help continue developing their people. “While we do use the Litmos Content, a lot of the usage we see is from the individual level. We have team members, especially on our maintenance team, taking the initiative to improve their skills with courses such as PPE Awareness, Fire Safety Awareness, Step Ladder Safety, Fall Protection, Fire Classification Equipment, and more. Since we started training on Litmos around 4 years ago, we have seen over 16,000 courses completed that weren’t directly assigned to our users. Our new users very often complete 30-60 short courses in the first 30 days,” explains Fyock.

What’s next for Mission Aviation Fellowship and Litmos

As MAF continues to grow and help people all over the world, they need training and their LMS to grow with them. Luckily, due to Litmos’ limitless global scalability, MAF sees clear skies ahead. They hope to add additional MAF groups, which would initiate new teams in elevate (their Litmos instance). “We already have MAF Canada, MAF Suriname, and MAF Finland who have joined us on elevate, and we could add up to 12 more groups,” Fyock notes.

While exploring the idea of adding more groups, MAF will also be expanding with many of their fundraising teams who do funding and recruiting for their operations. This could include up to an additional 200 people. “That training will be quite a bit different because of the content and could include volunteer training,” says Fyock.

“We have three Preferred Training Providers (PTPs) that are flight schools training professional pilots and they create their own training content. Two of these schools already have joined us with using Litmos. All our pilots are ICAO based Commercial licensed pilots, and they must do this training first, and then we have additional flight training that is specific for our type of flying in remote areas, which is more challenging. After the flight school, we track and train line pilot training, do base checks, confirm medical licenses, and in some locations track the issuing of security passes,” continues Fyock.

As MAF continues to excel and grow we look forward to continuing our partnership to support their ongoing success!