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eLearning Blog

A.J. O'Connell
A.J. O'Connell
Senior eLearning Expert

A.J. O'Connell is a freelance writer specializing in e-learning, training, and sales. She has written for brands including Apollo Education Group, Pipedrive, College for America, Acrobatiq, ProSales Systems, and SchoolKeep. A writer and journalist since 2000, she has published articles and essays in Campus Technology, The Establishment, The Mary Sue, The Next Web, The Billfold, and The Huffington Post.

Apr 28, 2025 | Articles

Can professional services firms use L&D to drive digital transformation?

The professional services sector has always been respected for its specialized knowledge. Law firms, consultants, accountants, architects, financial planners and so many other experts are essential to the business operations of every industry. When a business doesn’t have knowledge in-house or is making a big change, they bring in an... more

Professional Services L&D digital transformation
Apr 24, 2025 | Articles

Using AI to Supercharge your Corporate Academy

A mainstay of enterprise learning, the corporate academy, is entering the next phase of its evolution. Once relianton brick-and-mortar campuses, corporate academies boomed with the advent of online learning. Now they’re changing once again — with help from Artificial Intelligence (AI).  What does an AI-enabled corporate academy look like? This... more

Colleagues consulting a tablet in a corporate hallway.
Apr 10, 2025 | AI, Articles, Sales Training

How AI Is Evolving Adaptive Selling for Modern Sales Teams

Artificial Intelligence (AI) is creating a paradox in sales. On the one hand, personalized sales is now at a peak, with 73% of consumers feeling as though they’re being treated as unique individuals by brands. On the other hand, most customers don’t necessarily trust the AI that makes it possible... more

How AI is evolving sales
Mar 17, 2025 | Articles, Onboarding

Should You Onboard Contractors?

Imagine it: you’re a freelancer. You’ve just landed a brand new client. You don’t know much about them or their product, but you’re looking forward to getting started on the project you were contracted for. You just need some information about them and their product and you can get to... more

Three office workers looking at a desktop together.
Mar 3, 2025 | Articles, Non-Profit Industry

Best Practices for Volunteer Onboarding

If you run a nonprofit, chances are you rely on your volunteers. Volunteers are the backbone of the nonprofit sector; according to research, they make up one third of the nonprofit workforce. They may not be a paid workforce, but considering how much manpower they supply, it makes sense to... more

best practices for onboarding volunteers
Feb 24, 2025 | Articles, Customer Training

Communities of Practice for Customer Onboarding

When you’re onboarding new customers, you’re probably thinking of the information you need to offer them. What learning do they need to use your product effectively? What do you need to teach them in order for them to become power users, and how can you give them the best possible... more

Customer using a laptop in a conference room. Customer training.
Feb 10, 2025 | Articles, Employee Training, Onboarding

When and Why Employees Need Re-Onboarding 

Change is an inevitable part of any organization — and big changes can cause employees to drift and disengage at work. Whether it’s a company-wide transformation or an individual career shift, employees often find themselves needing to reconnect and re-engage with their workplace. This is where employee re-onboarding comes in.... more

Re-onboarding keep employees engaged and productive in the face of organizational or individual career changes. Find out why and when to re-onboard.
Jan 27, 2025 | Articles, Employee Training, Onboarding

Yes, Your Organization Needs an Internal Onboarding Process

When we talk about employee onboarding, we’re often referring to new hires who have been recruited from the job market for a specific role in your organization. But how do you onboard an existing employee who makes a move within your organization? What sort of learning does that existing employee... more

internal onboarding
Jan 13, 2025 | Articles, Employee Training, Onboarding

New Employee Onboarding Best Practices

The research is clear: onboarding makes a difference when it comes to engagement, retention, and new hire productivity. For example, new hires who undergo a thoughtful, structured program are 69% more likely to remain with their company for up to three years. And organizations with a standard onboarding process say... more

employee onboarding best practices
Dec 16, 2024 | AI, Articles, Employee Training

Encouraging Autonomous Learning for Career Ownership

Autonomous learning, self-directed learning, a culture of continuous learning — all of these are different ways of describing learner-centric workplace training. This means that learners take the initiative in the workplace by participating in training when they need it, setting learning goals, developing appropriate skills, and choosing the order and... more

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